Why The Role Of Employees Important In An Organizational Change Process

A change is necessary for an organization to compete with its counterparts and to survive in the competitive world. Various factors that are responsible for a change in the organization come under the category of technology, information processing, and communication, people and competition.


In this advanced technology era, jobs that were earlier performed manually are now done with the help of computers. This has helped the organizations to produce good quality work in a short period and at a much faster pace. Organizations have to adapt to the latest technology to keep their businesses running site cyro.seThe establishment of strong networks is necessary to gain access to the latest developments taking place all over the world.

Information processing and communication

A rapid change in the area of information processing and information has been observed. Satellite systems are used to transmit the data. People can easily carry their portable computers and pocket-size televisions with them. With the help of computers and the internet, people can work from their homes and communicate with others through data transmission devices. A concept of virtual organization is fast gaining momentum.


People working in an organization come from different cultural backgrounds. These people have different attitudes towards work, methods of conducting interpersonal relations and expectations of rewards. Today, it has become very important for an organization to retain a diverse workforce to enhance creativity and innovation. The customers demand high-quality products at reasonable prices. They expect organizations to be socially responsible and ethical. Due to the changing needs of the customers, organizations have to undergo a change in their customer relationships, work relationships, job requirements and organizational structure.


Competition has increased very much in the past few years. The competition has forced many organizations to expand their businesses globally. Companies in developed countries have to prepare themselves to face competition not only from other developed countries but also from developing countries. Organizations have to continuously find new ways of producing cheap and good quality products.

Changes in social, political and economic conditions are also responsible for stimulating change in the organizations. Changes that occur suddenly without any effort are called unplanned changes. While in case of planned changes, an organization has to make sincere efforts in implementing a change in the organization. Planned changes play an important role in changing the behavior of employees and in increasing the ability of the organizations to adapt themselves to the external environmental changes.

Change process

The organizational change consists of various stages. These are-

Problem recognition

In this stage, the problem existing in an organization is identified with the help of data gathering processes. Absenteeism, employee turnover, high cost of production, declining profits, employee grievances, and role conflicts are some of the examples. The problems can also be identified with the help of a gap analysis.

Identifying the causes of problems

In this stage, the cause of the problem is identified. If the problem is related to employee dissatisfaction then the management should make efforts to find out the root cause of those problems. The management can collect the required information from its employees with the help of questionnaires. These questionnaires should be prepared by trained and experienced people. To get honest answers from the employees, the management should give assurance to them that the organization will not take any action against those employees who will write negative remarks in the questionnaires.

Implementing the change

After identifying the causes of problems through questionnaires, the management must develop new ways to solve them. The management must encourage the participation of employees in the change process. They should develop a plan that would not only benefit the organization but also its employees. To design an effective change plan vumoo, the management can also take the help of change agents.

The change agents should be able to understand the environment, operations, strengths and weaknesses of the organization to develop the plan. They should be aware of the people who will be affected by the change. They should make the necessary changes in the organization system. The success of the change plan is possible only when the employees are allowed to participate in the change process.

Generating motivation for change

To make a change plan successful, it is necessary to include the employees of the organization in the change process. The participation of the employees in the change process develops a sense of ownership among them. Each employee should play a key role in the change process. The management should inform the employees about the weaknesses of the existing system and the requirement of a change plan.

A change plan should fulfill the expectations of the employees. In the case of a long term change program, the organization should develop short term performance goals. The employees should be awarded upon the completion of each goal. Rewards help the employees to accept changes happily.

Managing the transition state

Employees take time in shifting from the existing system to the new system. After implementing the change program, the management should organize training for its employees to help them in understanding their new roles. They should clear the doubts of the employees regarding their new roles and motivate them to participate in the change process.

Supporting the change

A change can be implemented successfully only when it has the support of the employees. The support of the employees can be obtained through compromise, co-optation, and negotiation. If the management fails to get the support of the employees then they might have to face strong resistance from them. One best thing to do in such a case is to involve the influential employees in the change process, Visit here Pubg pc. Such employees will be able to communicate the benefits of change to other employees effectively.

Evaluating the change

The change must be studied thoroughly after its implementation to know whether it has been able to solve the problems and achieve the desired results. If the new system fails to deliver the expected results then all the stages of the change process must be repeated. Repeating the whole process can prove very costly for the organization, therefore, the management should try to identify the problems in the initial stages of the change process.

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